To operate in the era of digital disruption, leaders must adopt a listening culture. Engagement is the key to high performance, but approximately 70% of employees are disengaged, and 17.2% are actively disengaged. This causes over $450 billion in the U.S. alone in lost productivity.
In summation, leaders who practice active listening across the organization tap into actionable insight. Positively leveraging authentic feedback results in the ultimate competitive advantage: resilience.
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