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Privacy Policy

Effective date: 01/15/2020

We at Waggl know you care about how your personal information is used and shared, and we take your privacy seriously.  Additionally, we adhere to the Privacy Shield Principles as agreed to and set forth by the United States Department of Commerce and the European Union (“EU”).  Please read the following to learn more about our Privacy Policy. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

Remember that your use of Waggl’s Services is at all times subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

What does this Privacy Policy cover?

This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Services, but not to the practices of companies we don’t own or control, or people that we don’t manage. We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information internally in connection with our Services, including to personalize, provide, and improve our services, to allow you to set up a user account and profile, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, and to analyze how you use the Services. In certain cases, we may also share some Personal Information with third parties, but only as described below.

As noted in the Terms of Use, we do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at [email protected] or 415.399.9949.

Will Waggl ever change this Privacy Policy?

We’re constantly trying to improve our Services, so we will keep this Privacy Policy updated (please see the Effective Date for the last update). We will alert you to changes by placing a notice on Waggl.com, sending an email notification and/or by some other means in a timely manner. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected.

What Information does Waggl Collect?

Information You Provide to Us:

We only require the minimum amount of personal information that is necessary to fulfill the purpose of your interaction with us.

The purpose for collecting information such as name, email, phone number and registration information is so that we may be able to contact you for potential sales of our product to you.

We may collect your email to use as a method of authentication (with the addition of a password) for you to be able to access our product.

The reason we collect your IP Address is so that we can track your use of our website.

Information Collected Automatically

Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, “cookie” information, the type of browser and/or device you’re using to access our Services, and the page or feature you requested. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features.

If you click on a link to a third party website or service, a third party may also transmit cookies to you. Again, this Privacy Policy does not cover the use of cookies by any third parties, and we aren’t responsible for their privacy policies and practices. Please be aware that cookies placed by third parties may continue to track your activities online even after you have left our Services, and those third parties may not honor “Do Not Track” requests you have set using your browser or device.

We may use this data to customize content for you that we think you might like, based on your usage patterns. We may also use it to improve the Services – for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to as many users as possible.

Do Not Track Policy

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Our Services do not support Do Not Track requests at this time.

Will Waggl Share Any of the Personal Information it Receives?

We neither rent nor sell your Personal Information in personally identifiable form to anyone. However, we may share your Personal Information with third parties as described in this section:

Information that’s no longer personally identifiable. We may anonymize your Personal Information so that you are not individually identified, and provide that information to our partners. We may also provide aggregate usage information to our partners, who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate usage information to a partner in a manner that would identify you personally, as an individual.

Affiliated Businesses: In certain situations, businesses or third party websites we’re affiliated with may sell or provide products or services to you through or in connection with the Services (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.

Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, we use a payment processing company to receive and process your credit card transactions for us. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.

Vendors: It is possible we may record your Personal Information with a third-party vendor. These vendors provide us with advanced tools which make the tracking and correcting of system problems faster and more efficient. These vendors do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.

User Information and Submissions: Certain user information, including your name, location, and any video or image content that such user has uploaded to the Services, may be displayed to other users to facilitate user interaction within the Services or address your request for our services. Please remember that any content you upload, along with any Personal Information or content that you voluntarily disclose online in a manner such that other users can view it can be collected and used by anyone who has access to it.

Business Transfers: We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.

Employers: If you are an individual employee or contractor of a business that uses Waggl, we want you to feel comfortable expressing yourself honestly through Waggl surveys. In order to foster open sharing of your thoughts and opinions, we will not voluntarily share your identity with your employer in connection with any of your survey answers, except in the following circumstances: (a) if an answer threatens harm to an individual or group, puts anyone in danger, or is (or could cause) a potentially illegal act (for example, if you publish sensitive personal, financial, or health information of a third party as part of a response), or (b) to respond to a subpoena, court order, or legal requirement. In addition, employers may from time to time ask us for extracts of Waggl results to use for analytics. These extracts may include your employee identifier, demographic, or other identifying information; however, we require that all employers obtaining such extracts (i) use the information solely for the purpose of performing analytics and not to identify individual employee responses (other than as incidental to such analytics), (ii) maintain the confidentiality of such extracts, and (iii) provide access to any such identifying information only to members of the relevant data science team.

Protection of Waggl and Others: We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with law or court order; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Waggl, our employees, our users, or others.

Is Personal Information about me secure?

Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

What Personal Information can I access?

Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:

  • name and password
  • email address
  • company name
  • phone number
  • user information, including responses you may have submitted

The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us at [email protected]

California Residents

The California Consumer Privacy Act (CCPA) provides consumers with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise these rights. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we confirm your identity (as required by the CCPA regulation), we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you.

You may contact us at [email protected] or call us by phone at 415.399.9949 or fill out the form here to exercise your rights described above.

What choices do I have?

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

You may be able to add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by emailing us at [email protected] Some information may remain in our records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.  Requests to opt-out of transfers to our third-party vendors will also be considered, but limitations on data sharing may make it difficult or impossible to provide the Service in this manner.

Privacy Shield Notice for Users in the European Union

Waggl, Inc complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Waggl, Inc has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, Waggl, Inc is potentially liable. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov.

In compliance with the EU-US Privacy Shield Principles, Waggl, Inc commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union with inquiries or complaints regarding our Private Shield policy should first contact Waggl, Inc at [email protected]

Waggl, Inc has further committed to refer unresolved Privacy Shield complaints to JAMS (https://www.jamsadr.com/eu-us-privacy-shield).

The Federal Trade Commission has jurisdiction over Waggl, Inc’s compliance with this Policy and the EU-US Privacy Shield Framework. As a last resort, privacy complaints that remain unresolved after pursuing these and other channels may be subject to binding arbitration before the Privacy Shield Panel to be created jointly by the US Department of Commerce and the European Commission.

Privacy Shield Notice for Users in the Switzerland

Waggl, Inc complies with the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from Switzerland to the United States. Waggl, Inc has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. In cases of onward transfer to third parties of data of Swiss individuals received pursuant to the SW-US Privacy Shield, Waggl, Inc is potentially liable. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov.

In compliance with the Swiss-U.S. Privacy Shield Principles, Waggl, Inc commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union with inquiries or complaints regarding our Private Shield policy should first contact Waggl, Inc at [email protected]

Waggl, Inc has further committed to refer unresolved Privacy Shield complaints to JAMS (https://www.jamsadr.com/eu-us-privacy-shield).

The Federal Trade Commission has jurisdiction over Waggl, Inc’s compliance with this Policy and the Swiss-US Privacy Shield Framework. As a last resort, privacy complaints that remain unresolved after pursuing these and other channels may be subject to binding arbitration before the Privacy Shield Panel to be created jointly by the US Department of Commerce and Switzerland.

Enforcement

We encourages individuals covered by this Policy to raise any concerns about our processing of personally information by contacting us as at [email protected] We will seek to resolve any concerns. If your inquiry has not been satisfactorily addressed and you are located in the EU or Switzerland, you may contact JAMS, elected for Dispute Resolution pursuant to our Privacy Shield self-certification at https://www.jamsadr.com/eu-us-privacy-shield.

Cookie Policy

What Are Cookies

Cookies are tiny files that are downloaded to your computer, to improve your experience and are common practice for professional websites. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, although this may downgrade or ‘break’ certain elements of the site’s functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. There are limited industry standards for disabling cookies without completely disabling the functionality and features they add to a website. It is recommended that you leave on all cookies if you are not sure whether you need them in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore, it is recommended that you do not disable cookies.

The Cookies We Set

  • When you submit data through a form, such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.
  • A cookie can be set after you select an option or setting that needs to be remembered to provide a better experience when you navigate or return to the site.

Third Party Cookies

The following services/cookies are only used on the marketing site, not in our commercial application.

  • In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
  • This site uses Google Analytics which is one of the most widespread and trusted analytics solutions to help us understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
  • We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and preferred language used to display our website. Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
  • We use Olark to offer a live chat to our visitors. This service sets a few cookies that are used to identify the chat session and also to remember the state of the conversation across our website. You can see the complete list of cookies created by Olark in this link.
  • We use LinkedIn Ads to run a few ads within their platform. LinkedIn uses a few analytics-related cookies that help to keep track and measure the usage of this site, so that we can continue to produce engaging content.
  • We use Vimeo as our primary video hosting platform. They use cookies to enhance their video player experience. You can read more about their cookie policy in this link.

What if I have questions about this policy?

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to [email protected], and we will try to resolve your concerns.

GDPR EU Representative Contact

Waggl is fully General Data Protection Regulation (GDPR) compliant. If you would like to contact our GDPR EU Representative please mail, call or email them in Europe at:

DP-Dock GmbH
Ballindamm 39 / Ecke Jungfernstieg
20095 Hamburg

Tel: +49 (0) 40 99999 – 3430
Fax: +49 (0) 40 99999 – 3332
Email: [email protected]