Global healthcare costs are projected to reach $8.7 trillion by 2020

Why?

Aging populations

Cost of technology

Increased costs of labor

Positive organizational cultures

improve employee engagement and financial outcomes
Many healthcare administrators are increasingly showing concern for delivering high-quality care in which both the customer (patients) and providers (employees) are satisfied while maintaining a strong financial environment. This represents a shift in management theory from the 1990s when cost-cutting and the bottom line dominated concerns in the healthcare industry
A1

Employee Engagement

=

Employee Behavior

Less than half of the U.S. hospital workforce is highly engaged

A2

Highly engaged employees are the most profitable, and also most likely to burnout. A3

Decrease Burnout Improve Retention

0.4%

of healthcare providers demonstrated signs of Burnout

A6

In 2017, 11,000 healthcare employers estimated a

0.6%

Turnover rate A5

0%

of primary care physicians say they

would quit if they could afford to A7

At this rate, an organization with 3000 employees and average salary of $45,000

loses

0MM

A5

Positive Indicators of Engaged employees

Increased patient loyalty

Less negative behaviors

Positive word of mouth

High satisfaction & financial performance

29K Healthcare Employees A8

vs Engaged employees Disengaged employees

85%

38%

displayed a genuinely caring attitude toward patients

91%

42%

recognize their workplace as dedicated to patient care

82%

22%

would want to use the facility where they work as a healthcare provider

Positive Organizational Culture

A9

The bottom line

People are the #1 asset

Leaders need to Leverage technology and culture

Set a tone from leaders that they listen and care about their people